FREQUENTLY ASKED QUESTIONS

We process all orders within 2 business days. Once dispatched, UK orders typically arrive within 3–5 business days, giving a total delivery time of 5–7 business days. EU orders take 7–14 business days to ship, so the total delivery time is 9–16 business days.

UK shipping is free on all orders of £10 or more. Orders below £10 are charged a flat rate of £2.99. EU shipping costs are calculated at checkout based on your location.

We currently ship to the United Kingdom and select European Union countries. We are working on expanding our shipping regions — check back soon for updates.

Yes. Once your order has been dispatched you will receive a confirmation email amd shortly after a tracking number and a link to follow your parcel directly on the carrier's website.

While we always aim to meet our estimated delivery windows, occasional delays can occur due to high order volumes, weather disruptions, carrier issues, or customs processing for EU orders. We will communicate any known delays via our website or email.

We offer a 30-day no-questions-asked returns policy. If you are not completely happy with your order for any reason, you can return it within 30 days of receiving it for a full refund.

Simply contact us at info@worldpadl.com or call +44 7539 003181 within 30 days of receiving your order. Include your order number and we will guide you through the process.

Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure your return reaches us safely, as we cannot be held responsible for parcels lost in transit.

Once we receive and process your return, refunds are typically issued within 5–7 business days back to your original payment method.

We're sorry to hear that. Please contact us at info@worldpadl.com within 14 days of receiving your order. Include your order number, a description of the damage, and a photo of both the item and the packaging. We will arrange a replacement or full refund as quickly as possible.

Yes. Every WorldPadl order is backed by our 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days and we will make it right — no awkward questions, no hassle.

We accept all major payment methods, including:

• Visa & Mastercard
• American Express (Amex)
• Maestro
• Discover
• PayPal
• Apple Pay & Google Pay
• iDEAL

Absolutely. Our checkout is protected by SSL encryption and all payments are processed securely. We never store your card details.

UK orders are charged in GBP (£). If you are ordering from an EU country, you will be charged in Euros (€) at the price displayed at checkout. No currency conversion fees will apply on our end.

WorldPadl is a UK-based padel equipment brand. We currently sell StepEasy performance insoles and a manual ball pressuriser, with more products coming soon.

Yes. StepEasy insoles are designed to fit a wide range of shoe sizes and slot directly into your padel shoes for an immediate, comfortable fit.

Our manual ball pressuriser restores pressure to padel balls that have gone flat, extending their life and keeping them performing at their best. Simply place your balls inside, pump to pressure, and they are ready to use again.

You can reach us through any of the following:

• Email: info@worldpadl.com
• Phone: +44 7539 003181
• Website: worldpadl.com/pages/contact

We typically respond to all emails and messages within 24 hours on business days.

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.